Payments, Pricing, and Refunds

Everything you need to know about session payments.

18 articles in this collection
Written by Team Vygo and Sharna McIntosh

Paying for a Session

How Do I Edit or Add a Payment Method?

Learn how to keep your payment methods up to date.

Written by Team Vygo
Updated over a week ago

What Are Session Credits?

Learn more about your account session credits

Written by Team Vygo
Updated over a week ago

How Do Session Credits Work?

Learn how to use your session credits.

Written by Team Vygo
Updated over a week ago

How Can I Get More Session Credits?

Have you finished your session credits and require more?

Written by Team Vygo
Updated over a week ago

My Session Charge Could Not Be Processed; What Should I Do?

Learn what to do if your session payment fails.

Written by Team Vygo
Updated over a week ago

My Linked Bank Card Was Lost or Stolen; What Do I Do?

Learn what to do if your bank card is lost or stolen.

Written by Team Vygo
Updated over a week ago

Receiving Payment for a session

How Does a Mentor Get Paid?

Understand when and how you get paid after your session.

Written by Team Vygo
Updated over a week ago

When Will I Get Paid for My Mentoring Session?

Learn how Vygo payments work.

Written by Team Vygo
Updated over a week ago

Refunds

Do I Get a Full Refund if I Cancel My Session?

Understand how sessions work in the Vygo app.

Written by Team Vygo
Updated over a week ago

Pricing and Fees

How Do Payments Work?

Everything you need to know about Vygo payments.

Written by Team Vygo
Updated over a week ago

What Payment Methods Does Vygo Accept?

Find out what payment methods Vygo accepts.

Written by Team Vygo
Updated over a week ago

How do I determine my hourly fee?

View Vygo's suggested pricing guide.

Written by Sharna McIntosh
Updated over a week ago

How Does a Mentor Change Their Hourly Session Fee?

Learn how to update your hourly session fee.

Written by Team Vygo
Updated over a week ago

How Is the Hourly Fee Determined for a Session?

Understand what hourly session fee you should choose

Written by Team Vygo
Updated over a week ago

What Do I Do if My Mentor Asks for Money?

Understand what your rights are when it comes to cash payments.

Written by Team Vygo
Updated over a week ago

Taxes and Government Payments

How Do Vygo Session Payments and Tax Work?

Learn how Vygo session payments and tax work.

Written by Team Vygo
Updated over a week ago

Can I Get a Payment Summary?

Learn where your earnings are located in the Vyo app.

Written by Team Vygo
Updated over a week ago

Does the Mentoring Income Affect My Centrelink Payment or Visa Status?

Written by Team Vygo
Updated over a week ago