Vygo’s dedicated Student Success team is available to all Vygo users for any enquiries related to the platform. This personalised service is offered five days a week from Monday through to Friday, starting at 9am to and finishing at 5pm AEST (UTC+10). During business hours, we will respond to all messages within two hours, and you’ll sometimes have an average response time of five minutes or less.
Our Student Support team is made up of a dedicated bunch of humans who can offer:
- Technical support, which covers any technical issues you might encounter while using Vygo, such as a bug (in the platform, not on your screen!) or a feature not working as expected.
- Education to further bolster your learning and development via resources and webinars.
If you’ve got any tips about how we can enhance users’ experiences, or you’d like to give feedback on the current product so we can better develop it, our team is all ears.
For all program or institutional enquiries, please contact your Institution’s Program Manager.