How Do I Cancel A Session?

Do you have a booked session and need to cancel it?

Here is a step by step guide on how to cancel your booked session. If you need to reschedule your session date, time or duration, here is a great article.

Both mentors and mentees can cancel a session once it has been accepted.

Step 1 - Go to the 'Sessions' page, which can be accessed using the top menu. You will find your session request in either the 'Pending' or 'Upcoming' drop - down menu.

Step 2 - Click or tap the session you wish to cancel, and the details for that session will appear.

Step 3 - Out of courtesy, be sure to message the other party explaining why you are cancelling the session

Step 4 - Click or tap the ‘Cancel Session’ button and follow the prompts that appear after.

For any further assistance, please reach out to your program manager or to [email protected]