How Do I Cancel A Session?

Do you have a booked session and need to cancel it?

Here is a step by step guide on how to cancel your booked session. If you need to reschedule your session date, time or duration, here is a great article.

Both mentors and mentees can cancel a session once it has been accepted.

STEP 1:

Go to the 'Sessions' page, which can be accessed using the top menu. You will find your session request in either the 'Pending' or 'Booked' drop-down menu.

STEP 2:

Click or tap the session you wish to cancel, and the details for that session will appear.

STEP 3:

Out of courtesy, be sure to message the other party explaining why you are cancelling the session

STEP 4:

Click or tap the ‘Cancel Session’ button and follow the prompts that appear after.

For any further assistance, please reach out to your program manager or to [email protected]