There are some programs you may be able to join automatically – either because they are open to everyone, or because you are on a pre-approved access list. If you have put in a request to join a program and, instead of ‘Joined’, your status updates to ‘Pending Approval’, you need to get in touch with the Program Manager to request access.

To do so, from the program information page, click the speech bubble icon next to the Program Manager’s details on the right side of the screen.

Once access has been granted, your program status will automatically update to 'Joined'.

If you are having any issues joining a program, including if you think a mistake has been made about your eligibility, please reach out to our Technical Support Team via the Chat With Vygo' button available in your account menu.

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