Although both parties rate a mentoring session out of five stars, only mentees write session reviews. Reviews should be unbiased, containing relevant information that indicates how the session went.
Once a mentor has marked a session as complete in the Vygo app, a pop-up window will appear on the mentee’s screen, asking them to complete a session review. Reviews – including reviews for events – appear publicly on a mentor’s profile unless their Program Manager has disabled the feature. Note that not all of our partner institutions make leaving a review mandatory.
If you are unhappy with a session review you have received, please contact Vygo’s Technical Support Team using our in-app support chat.
At the end of a session, mentors can leave a comment about their experience with their mentee. Though this comment does not appear on the mentee’s profile, it is reported to the Program Manager and stored in Vygo’s database.
To build a platform of trust, we need to ensure that all reviews and comments on Vygo are helpful, informative, and constructive. Most importantly, we do not wish to expose any community members to harm. In pursuit of this goal, Vygo’s Technical Support Team manually verifies all reviews to ensure quality assurance and control. If there are any issues with a session review, the Vygo Technical Support Team will reach out to the mentee who wrote it.