Mentors have a 16-hour window (between the hours of 9 am and 5 pm) to accept a session request. If they do not respond to a session query in this time frame, the session request will automatically decline.
If you are a mentor and would like to know how to manage your availability status, please check out this helpful article.
Understanding the pending session request expiration time frames
Written by Team Vygo
Updated over a week ago