If you’re having technical issues, want to send us some feedback or have a query about anything Vygo-related, get in touch!
The Vygo Help Centre allows you to resolve issues on your own and is the fastest way to find answers to whatever it is you’re seeking. Indexed by category, it gives step-by-step instructions on everything from updating your account to navigating a session payment. The Help Centre can be accessed here.
Contact your mentee or mentor directly using the messenger or video chat interface if you think your technical issue could be resolved with their assistance.
Contact Vygo via our internal support chat if you’d like to have a word with a member from our Student Success Support team. Not only are they tech wizards – every team member is also passionate about making sure no student falls through the cracks, so will do everything in their power to make sure your experience with Vygo is meaningful, empowering and safe.
To start a conversation, just click on our live chat feature.
📱 If you’re using our mobile app:
From the Registration/Log In page, hit the ‘?’ [question mark symbol]. In the app, from the menu, open your inbox, then tap ‘Chat with Vygo’.
🖥 If you’re logged in to our web app:
On the Registration/Log In page, hit the ‘Need Help?’ button in the top right corner. From your Dashboard, click the dark blue speech bubble in the bottom right corner of the page. Alternatively, click the ‘Help’ hyperlink in the footer, or tap your profile picture then hit ‘Chat with Vygo’.