If you’re having technical issues, want to send us some feedback or have a query about anything Vygo-related, get in touch!
The Vygo Help Centre allows you to resolve issues on your own and is the fastest way to find answers to whatever it is you’re seeking. Indexed by category, it gives step-by-step instructions on everything from updating your account to navigating a session payment. You can access the Help Centre here.
Contact your mentee or mentor directly using the messenger or video chat interface if you think they could resolve your technical issue with their assistance.
Contact Vygo via our internal support chat if you’d like to have a word with a member of our Technical Support team. Not only are they tech wizards – every team member is also passionate about making sure no student falls through the cracks, so they will do everything in their power to make sure your experience with Vygo is meaningful, empowering and safe.
To start a conversation, just click on our live chat feature.
📱 If you’re using our mobile app:
From the Registration/Log In page, hit the ‘?’ [question mark symbol].
In the app, open your navigation menu on the right-hand side, and click ‘Chat with Vygo'.
🖥 If you’re using our web app:
On the Registration/Log In page, hit the ‘Need Help?’ button in the top right corner. This will then take you to our Help Centre. Click the large speech bubble widget in the bottom right corner, and start a conversation with Vygo.
In the platform, click on your profile picture and click ‘Chat with Vygo'. Alternatively, you can click the ‘Help’ hyperlink in the website footer.