How Do I Cancel A Session?

Step by step guide to cancel your session

Team Vygo avatar
Written by Team Vygo
Updated over a week ago

Do you have a booked session and need to cancel it? Here is a step by step guide on how to cancel your booked session. If you need to reschedule your session date, time or duration, here is a great article.

Both mentors and mentees can cancel a session once it has been accepted.

STEP 1. Go to the 'Sessions' page, which can be accessed using the top menu. You will find your session request in either the 'Pending' or 'Booked' drop-down menu.

STEP 2. Click or tap the session you wish to cancel, and the details for that session will appear.

STEP 3. Out of courtesy, be sure to message the other party explaining why you are cancelling the session

STEP 4. Click or tap the ‘Cancel Session’ button and follow the prompts that appear after.

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