How Do I Contact Vygo?
If you’re having technical issues, want to send us some feedback or have a query about anything Vygo-related, get in touch!
The Vygo Help Centre allows you to resolve issues on your own and is the fastest way to find answers to whatever it is you’re seeking.
Indexed by category, it gives step-by-step instructions on everything from updating your account to navigating a session payment. You can access the Help Centre here.
Contact your mentee or mentor directly using the messenger or video chat interface if you think they could resolve your technical issue with their assistance.
Contact Vygo via the support option if you’d like to have a word with a member of our Technical Support team.
Not only are they tech wizards – every team member is also passionate about making sure no student falls through the cracks, so they will do everything in their power to make sure your experience with Vygo is meaningful, empowering and safe.
To start a conversation, follow the steps below:
If you’re using our mobile app:
From the Registration/Log In page, hit the "Need help?" option.
In the app, open your navigation menu on the right-hand side, and click ‘Support'
If you’re using our web app:
On the Registration/Log In page, hit the ‘Need Help?’ button in the top right corner. This will then take you to our Help Centre.
In the platform, click on your profile picture and click ‘ Support' & proceed to either the help center or by submitting a ticket for further assistance.