How Does an Online Video Session Work?

Have you booked in an online session and don't know how it will work?

Here is a step-by-step guide on how to start and finish your online video session. Vygo recommends conducting online video sessions via the Vygo web app on a laptop, PC or tablet device for better video quality and functionality.

Step One

Open the booked session card available on your 'Dashboard' or under the 'Sessions > Booked' page.

Step Two

Click or tap the 'Join Video Session' button.

A video room will be available 30 minutes prior to a booked session and will remain available for up to 30 minutes after the scheduled session end time.

Step Three

Once your session is complete, the mentor will end the session.

Both the student and mentor will have the opportunity to rate the session and provide feedback on their experience.

Step Four

After submitting your session rating, you may be asked to complete a short feedback survey.

The questions presented may vary depending on the program you are participating in, as program administrators can customise feedback questions to better understand the impact and effectiveness of their mentoring programs.

For example, you may be asked questions about:

• Improvements to knowledge or skills
• Changes in confidence levels
• Mentor communication and support
• Overall session experience
• Program-specific outcomes

As these surveys are customised by individual programs, the questions you see may differ from those seen by other participants on the Vygo platform.

Your responses help program teams evaluate their mentoring initiatives and identify opportunities to improve the participant experience.

If you have any questions about the feedback survey or how your responses are used, please contact your program administrator for more information.