How Do I Reschedule A Session?

Do you have a session request or booked session and need to reschedule it?

The mentor can reschedule a session once the session has been requested, and once a session has been accepted and booked in, either party can reschedule.

When rescheduling, you can change the date or time of the session. This is a handy, time-saving feature that you can use instead of cancelling and requesting a new session.

Step by step guide on how to reschedule your session request (Mentor only functionality).

STEP 1. To reschedule a session, go to the ‘Sessions’ page, which you can access using the top menu.

STEP 2. Click or tap the pending session you would like to reschedule, and the details of that session will appear.

STEP 3. Message the other party to let them know why and how you are making changes to the previously agreed-upon plan.

STEP 4. Click the ‘Reschedule Session’ button.

STEP 5. Select the new date, time and duration you would like, then tap 'Submit Reschedule'.

STEP 6. The other party will then receive a new pending session request and will need to accept it in order to confirm everything.

Step by step guide on how to reschedule your booked session

STEP 1. To reschedule a session, go to the ‘Sessions’ page, which you can access using the top menu.

STEP 2. From the dropdown menu that then appears, select ‘Booked’.

STEP 3. Click or tap the session you would like to reschedule, and the details of that session will appear.

STEP 4. Message the other party to let them know why and how you are making changes to the previously agreed-upon plan.

STEP 5. Click the ‘Reschedule Session’ button.

STEP 6. Select the new date, time and duration you would like, then tap 'Submit Reschedule'.

STEP 7. The other party will then receive a new pending session request and will need to accept it in order to confirm everything.

Watch this video which shows you how you can accept & reschedule a session from both a mentors & students point of view.