How Do I Reschedule A Session?

Do you have a session request or booked session and need to reschedule it?

The mentor can reschedule a session once the session has been requested, and once a session has been accepted and booked in, either party can reschedule.

When rescheduling, you can change the date or time of the session. This is a handy, time - saving feature that you can use instead of cancelling and requesting a new session.

Step by step guide on how to reschedule your session request (Mentor only functionality).

STEP 1: To reschedule a session, go to the ‘Sessions’ page, which you can access using the top menu.

STEP 2: Click or tap the pending session you would like to reschedule, and the details of that session will appear.

STEP 3: Message the other party to let them know why and how you are making changes to the previously agreed-upon plan.

STEP 4: Click the ‘Reschedule Session’ button.

STEP 5: Select the new date, time and duration you would like, then tap 'Submit Reschedule'.

STEP 6: The other party will then receive a new pending session request and will need to accept it in order to confirm everything.

Step by step guide on how to reschedule your booked session

STEP 1: To reschedule a session, go to the ‘Sessions’ page, which you can access using the top menu.

STEP 2: From the dropdown menu that then appears, select ‘Booked’.

STEP 3: Click or tap the session you would like to reschedule, and the details of that session will appear.

STEP 4: Message the other party to let them know why and how you are making changes to the previously agreed-upon plan.

STEP 5: Click the ‘Reschedule Session’ button.

STEP 6: Select the new date, time and duration you would like, then tap 'Submit Reschedule'.

STEP 7: The other party will then receive a new pending session request and will need to accept it in order to confirm everything.