When And How Do I Decline A Session Request?

Do you still want to assist the mentee but can't make the session date or time?

If you’re happy to assist a particular mentee, but cannot take the time or date they have requested to book a session, you can reschedule it.

To find out more about rescheduling a session, read this helpful article.

If you do not have the capacity to accept a mentee’s session request – even at a different time or date to the one requested – you can decline the session.

STEP 1:

To do so, using the top menu to navigate, go to the 'Sessions' page or access the session from your dashboard.

STEP 2:

From there, select ‘Pending’ from the dropdown menu and click the session you wish to decline.

STEP 3:

A screen will pop up that features your session details.

STEP 4:

Make sure you message the mentee and explain why you are declining the session – don’t just leave them in the dark!

STEP 5:

Next, click the ‘Decline Session’ button on the left side of the screen and follow the prompts.

For any further assistance, please reach out to your program manager or to [email protected]