When And How Do I Decline A Session Request?
Do you still want to assist the mentee but can't make the session date or time?
If you’re happy to assist a particular mentee, but cannot take the time or date they have requested to book a session, you can reschedule it.
To find out more about rescheduling a session, read this helpful article.
If you do not have the capacity to accept a mentee’s session request – even at a different time or date to the one requested – you can decline the session.
STEP 1:
To do so, using the top menu to navigate, go to the 'Sessions' page or access the session from your dashboard.
STEP 2:
From there, select ‘Pending’ from the dropdown menu and click the session you wish to decline.
STEP 3:
A screen will pop up that features your session details.
STEP 4:
Make sure you message the mentee and explain why you are declining the session – don’t just leave them in the dark!
STEP 5:
Next, click the ‘Decline Session’ button on the left side of the screen and follow the prompts.
For any further assistance, please reach out to your program manager or to [email protected]